Customer Reviews
Had bad experience with dealership but it was corrected by owners son. Was going to remove my 1 star rating but can’t. I just want everyone to know that owner took great concern and had great communication in explaining its actually a great car and the will NOT leave me stranded. Know that owner does care about their business and having satisfied customers. Thank you
Poor customer service. Bought a brand new 2023 XT6, within days had issues with computer/radio. Screen kept blacking out. Cadilac replaced it, then at 20,000 miles transmission went out. Tried to work with Josh in service. Also called service manager Jeff and manager of dealership. I asked what are my options as these are big issues going on with the vehicle. Jeff said it was concerning and recommended I BUY an extended warranty. So they sell me an expensive luxury car that has major issues and tell me to give more money to them to do an extended warranty. I asked ... Read More DealerRater - Jul 27, 2026
I didn’t end up buying, nothing against them, just decided to keep my car a little longer! Zach worked with me and was amazing. Low pressure and treated me with respect. Also thank you to the managers!! Great business all around.
I recently purchased a 2008 Cadillac XLR, which I know is an older vehicle but still a Cadillac and with only 17k miles. First took it here for oil change, which went fine. But more recently brought it here for problems I was having with the retractable hard top. Spent $400 and was told I'd need a new control module, which is very expensive and very difficult to get. So glad I did not follow their guidance since I then posted on the XLR club group and got some great advice, which fixed the issue, AT NO COST! So this dealership ... Read More Google - Apr 2, 2026
Chris in the sales department was the absolute best. I came in with my insurance cards ready and told him which car I wanted and he took care of the rest. I didn’t have to do anything, buying cars can be such a hassle and so much back and forth. Chris took all this out of the equation like I said I showed up and told him wanted the black LYRIQ out on the lot and he made it all happen in the same day. You’ve got to ask for Chris if you go in even if you’... Read More Google - Mar 16, 2026
I highly recommend Cadillac of Bentonville where I recently purchased a car working with Jackson Campbell (the salesman I worked with). He was so very easy to work with and still is as I have called him to ask questions etc. Five (5) Starr plus all the way! Call him …
The staff and management is so awesome. So professional and courteous they go above and beyond to make sure that you are Comfortable while you’re being serviced
The sales representative Andrew was great. He greeted us outside, pulled the car for us, showed us all the features. We test drove the car, there was no pressure in buying the car. He did everything we wanted and was quick on paperwork and getting us into our new suv. Thank you for the great and fast experience.
As usual a great experience. Tylor has taken care of multiple vehicles for me. I schedule appointment, let them know expectation of return time, and services needed. The service team has never failed to come through. I’ve never felt pressured to complete recommended work but am always made aware of anything needing attention. The pricing is very competitive at least on the services I have requested. I’ve worked at multiple dealerships and know how it normally goes. I appreciate this crew and how they handle my luxury vehicles. Thank you all! See you next time.
Great location for charging your EV
Ty & Zach were great in getting me into a new Lyriq! Would recommend to anyone looking for a car.
Braden was really helpful and made the whole purchase experience easy
What do you get at Cadillac of Bentonville? A whole lot of carelessness, broken parts on your Escalade, and pure disrespect after spending well over $8,000.00 with them! I wanted to wait and give these guys time to fix what they broke, but it looks as though that’s not going to happen, so allow me to give you an inside look at how this company operates! First they treat you like royalty, that is until they have your vehicle in their shop for 4 days before they even take a look at it. Then when you call and ask what the ... Read More Google - Jul 30, 2025
Our salesman Andrew was great. The dealership is undergoing a large remodel so it’s not the least bit comfortable there. Have to go to a different dealership to just use a bathroom. Not quite what you imagine when buying a luxury car. Paperwork was substantially delayed due to incompatibility of programs in between dealerships. Had to go to Mazda for signing. The process in no way has to do with the salesman. The dealership should have had a better plan for their customers prior to undergoing such a huge renovation.
I bought a car online. I trusted it would in great shape. They never mentioned it smelled like smoke and had cigarette burns in the carpet. After calling to complain they refused to do anything. To spend almost $50,000 and them not willing to help us insane to me.
This was the most wonderful buying experience we’ve ever had. Zac was our sales associate, he was such a pleasure to work with. Everyone we spoke with , including the General Manager, was so kind and made us feel like we were among friends. I am so proud of my beautiful 2025 CT4. We will definitely return to Cadillac of Bentonville!!!!!!
Couldn’t be happier with my experience at Cadillac of Bentonville!
Jeff, Braeden, and the rest of the team went above and beyond to take care of me and make sure I got an incredible deal on my new vehicle. From the very beginning, they were transparent, patient, and genuinely focused on finding the right fit — no pressure, no runaround, just exceptional service.
Braeden was especially great to work with — friendly, knowledgeable, and always quick to follow up with answers and updates. Jeff made sure everything came together smoothly and fairly, and I left feeling confident that I got a ... Read More Google - Jun 14, 2025
This place is expensive! Just for two transmission lines I was charged $915 plus taxes . Thats very expensive even the Cadillac place in Texas told me . They charged me too much . I will not be coming back to them .
Good to know they are very nice…. They are not sharing hidden charges on lease cars….specially on property taxes….
Best choice in dealership I could have made very happy with my car thanks to the knowledgeable salesman Andrew Elkins thanks again 😀
They send someone out to go in peoples driveways and read their vin numbers to see if they have a recall. they do this to people who have never even done business with them. tacky, rude and pushy
They will walk around neighborhoods, run tags on any GM model car, then leave a flyer with your vehicle make, model, and VIN number under the pretense of “warning us of recalls”. This is incredibly strange and makes me very uncomfortable. I will be going out of my way to never go here.
I live in a residential neighborhood in Rogers. I found their business card on my windshield, where they had written the VIN number of my vehicle on the card. Apparently, they are doing this to get trade-ins. Don't do business with this place!
Andrew was great to work. All of the staff was very friendly and accommodating in our buying process.
Including both personal and business use vehicles, we have five vehicles. By far, our 2024 XT5 is the most enjoyable to drive. We looked at BMW, Lincoln, and Volvo. From what we have heard from friends regarding the others, so glad we went with Cadillac. The purchasing process was a breeze and regular service visits go smooth. Thank you Team at Cadillac of Bentonville!
I can't say enough about this dealership. Should've been the first place I brought it too. Chandler Ford, Clint, Tylor...u guys are the best at making your customers feel at ease. When the words, " We are gonna get to the bottom of this," came out of the advisors mouth, I knew I was in good hands. Ty, thank you for listening to what I needed to say. Most people don't give customers the time of day. Cadillac of Bentonville exceeds exemplary from switchboard to sales.....they deserve more than 5 stars. Thank you for. The ... Read More Google - Jul 18, 2024
I love my new Cadillac CT5!! I went in with my wife looking to trade in my Jeep that I bought across the street and it was one of the best decisions I’ve made! I went in and was greeted by Steve Murray he helped us from start to finish and answered all my questions! Highly recommend Steve and Cadillac of Bentonville!!
I had the best car buying experience at this dealership thanks to Zach. Was able to get a great deal on my dream car and Zach helped me every step of the way. Super transparent about the whole process and he made sure I actually got what I wanted instead of trying to just make a sale. The car I wanted wasn’t available at this particular dealership and he arranged to have it shipped in from out of state. Overall 10/10 experience and would definitely recommend doing business with Zach if you’re looking to buy a Caddy
By far the best dealership service I have ever experienced. They are always quick and courteous. The only downside is that they do not offer loaner vehicles when your vehicle is in for repairs.
Really great experience today with the service department. Went above and beyond on a warranty issue for us. Dave is pretty awesome. I’d take him on my team in a heartbeat!!
When I walk in I expect to be greeted nicely and to be with the same person the whole time.Not someone walking up to me than pushing me onto his workers.Makes it seem like they don’t know what they are doing. Definitely needs to work on salesman and woman doing their job!
Friendly helpful got it in and out quickly always Pleasant people are nice great experience
Tylor Dray gets 5 stars for excellent customer service. Had an intermittent service transmission message on my XT and Tylor stuck it out with me to figure out what the issue ultimately was. There were ups and downs throughout the process but in the end I was treated very well and the issue was taken care of. Since I can only have one review per business 😝 I’m adding this to a previous review from August 2023 which is what follows below:
After initially having a bad customer service experience at this location we decided to give it a second chance over ... Read More Google - Aug 25, 2023
Had a flat tire and they got me in and fixed it up immediately! Amazing people and dealership to work with, can’t recommend enough!
Great customer service! Took my Cadillac in for oil change, tire rotation. Checked brakes, battery etc. And had no other recommendations for service. Left with a $70 bill. Honest!!
My wife and I recently stopped in this dealer to prospect the potential of replacing our daily Volvo XC40. After seeing some good prices on certified pre-owned XT6’s we stopped in and worked with Devante and Ty to close in on a deal that made sense for us. Thank you again for your time, patience, and transparency. We look forward to using this vehicle to create amazing memories for years to come.
Service ok
Don’t like the way the staff treats you, my Escalade 2022 broke down after 10 months of buying it and they did not want to provide a rental, and then they tone was like they were doing me a favor, they did not know how to fix it, they had my car for weeks they are not polite at all, and they are not respectful, they gave me my car and they did not clean it after weeks of having it, they gave a coupon to take it to a car wash
Excellent Customer Service!! They were able to answer all my questions and give me a ride to and from a nearby establishment while my car was being serviced All with friendly smiles and great conversation! Far exceeded my expectations.
The only place I will take my Cadillac for service/maintenance
I highly recommend the parts department at this store. I had been calling dealerships coast to coast looking for a particular door molding. I worked with Will Hight. Will located the part and provided a way to have the molding safely shipped to my shop in South Bend, IN. Thanks Will!
Bought a used vehicle from this dealer had a mechanical problem with the vehicle a few days later after buying it warranty wouldn’t cover it and the dealer helped out with the cost of repairs thank you so much would recommend to anyone thanks!
I purchased a Cadillac SRX a week ago. I didn't want to give any stars to this place. I had this vehicle 2 days when I found out it needed new headlight housing, windshield wipers, alignment and shocks. I am completely unsatisfied. When I reported some of these issues I was told someone would be in contact with me, which has not happened. I drove an hour and half away to purchase a vehicle that I will end up having to pay close to if not more than $1,200 to fix. Not including the fact they told me they was unable ... Read More Google - Jul 31, 2022
From the very start, I had nothing but positive experiences with this dealership. Buying a new vehicle in this market was anything but "normal", however Ty made the whole process so simple. In the 6 months or so it took for my car to be delivered to the dealership, I never once went without having my questions answered or being given an update. Ty was professional yet so personable. I felt absolutely no pressure during any part of the process. I drove 5 hours one-way for Cadillac of Bentonville, and I wouldn't hesitate to do it all over again ... Read More Google - Jul 28, 2022
Offered $500 each as trade-in for two cadillac's. Shameful.
They were incredible helping replace my battery on a conference this past week. Happy to have had their help!
Great location in Bentonville. Very clean and friendly staff. Picked up a truck that was serviced. The GM Jeff is a great guy and helped me out a ton.
Bentonville Cadillac went above and beyond to help us purchase our Cadillac XT5. The employees stayed very late in evening on a cold and blustery night to complete our paperwork. We were able to drive home that night with our new vehicle.
Very helpful throughout the dealership and service areas. Quickly found out the problem with my car and fixed the issue.
Great service rendered by friendly staff and knowledgeable technicians. Tyler Drey and his team get it right the first time. Love My CT5 and their service.
Friendly, efficient staff.
Great experience, as always. Thanks for the great experience!
Not a good experience with this dealership. The salesman made promises that weren’t kept. When we got the car back from the service they did do, it hadn’t been cleaned. Have tried to contact both sales and service about the remaining issue. Service didn’t call back, and sales seems to think there’s no issue.
I took my car in for general maintenance with an appointment at 10:00. At around 1:30 I called to see if it was ready since no one had called yet. They said they would call me back with a status. No one called me back. At 230 I went to the dealership and they still were not done with the car. That was 4 and 1/2 hours which I thought should have been plenty of time since I did have a 1000 appointment. That is the second time I’ve taken my car there and it was not ready in a reasonable time, the 1st time ... Read More Google - Sep 1, 2020
Contacted the dealership by email and made an appointment. Salesman would not give an answer when I asked what there best price was. He did state that he would not miss a sale on price alone. We test drove the vehicle and when we pulled up and met the salesman one of his buddies pulled up and started asking about the vehicle. When we got inside we made a very reasonable offer. They would not come down $1. So, the salesman DID miss a sale solely on price. There just happened to be another person waiting to look at the vehicle. ... Read More Google - May 26, 2020
Historically we have had great experiences with Cadillac but recently have noticed the customer service has deteriorated a great deal. Poor interactions with the service department, a distinct lack of effort in customer satisfaction, and condescending attitudes from employees ensures we won't be doing business with them in the future. Recommend staying away if you're looking for a concierge treatment or a dealership that puts effort into retaining future customers.
Sales and service are fantastic! We highly recommend Cadillac of Bentonville for both. We bought our escalade from Steve and had a problem with the Que screen right away. They took care of the problem quickly with great service. Great staff.
Horrible service!! After purchasing a used Cadillac from them, we had A/C issues. The first time they repaired it for $286 which was a "discount". The second time the A/C went out, which was due to a botched job, either on their part or a previous owner, I was asked to pay half of the over $1,000 repair. All of this happened in the first 1,000 miles and 30 days after purchase. Not to mention I had to travel over an hour one way for this so called "service". I know of "buy here pay here" ... Read More Google - Aug 14, 2019
The service personnel are very efficient, knowledgeable and friendly. I have had my Cadillac for over 4 years and always take it to Cadillac of Bentonville as I know that the work will be done correctly. If I buy another Cadillac it will be from Cadillac of Bentonville because of service center and their very friendly sales team. MiKe P
This is the only dealership in NWA that I trust to provide dependable and reliable service. I’ve been there several times for routine maintenance and for other various issues. They have always been able to address the problem and quickly remedy the issue. Last visit, I was late returning to pick up my vehicle and the sales staff and service department (from home) went completely out of their way to get me taken care of and back in my car. Awesome job and much appreciated.
Recently brought my Cadillac in for some warranty work. When I came to get my vehicle I found scratches, scrapes, and a green paint deposit on the right front fender. Service manager told me all this was there when I brought the car in. He was quite adamant about it. I was just as sure and as adamant that this was not so. He took a picture of the damage and said he would get an estimate from the repair shop and call me. He hasn't followed through on that either. Not a happy customer at this point!
Staff is always professional and helpful. Angie and Tyler assisted when I came in with a low tire and had to get a new one. Do wish there was a larger fleet of loaners, they were all out for the day. Tire had to be ordered and I was without a vehicle.
I had an appointment for a new part to be put in my car, a part that the dealership told me I needed. When I arrived for my appointment at 7:30am before work, they were not prepared at all. They asked me which specific part I was needing... I am not a mechanic, so I was not sure. Then they told me they didn’t have the part in. The dealership should have checked the day before and called me instead of wasting my time before work. Every time I come to this dealership they are unprepared and unorganized.
Always treated with respect. Great service department. They answer all my questions. Could not treat me better. Thank you for your service to me and my vehicle.
Always excellent and professional service. Staff explains service details and makes it convenient by providing a loaner if needed for longer service. On my fourth vehicle and have found consistent service for the last several years.
CADILLAC of Bentonville wa very attentive in providing service for my 2014 Cadillac XTS. The screen for information was broken by excessive exterior heat. The service departments of Superior Motors in NWA was very helpful. They have been always helpful to me and my business and family.
Brought my 2016 CTS in for regular service plus wanted tires checked for balancing as I was starting to feel and hear a little rumble -- concerned there might be some cupping -- car had much less that 10K miles on it. Chris made sure I had a loan car. The technician discovered that indeed there was cupping so Chris arranged to have tires replaced under warranty and had my car delivered back to me as we live about 70 miles from the dealership. Car rides much smoother now. Very happy with the customer care and service thanks to Chris.
I've owned over 8 different cars from an equil number of states and dealerships and Cadilac of bentonville is and has been the best.
Pleasant experience. Accomadative personel. The staff made sure I was happy with the work. I was leaving town and had no other alternative but hope it was correct and they came through.
We have 2 Cadillacs and are completely satisfied with the sales team and service department. The service department is the most important to us in earning our repeat business, and Cadillac is Bentonville has taken care of our every need.
These guys are on top of their game ! They are very courteous and helpful . They answered all my questions and were very knowledgeable about their products . I would highly recommend this dealership to everyone I know .
I went initially because I had an issue with one tire pressure decreasing (Wednesday). I was quickly told that they didn't see an issue but they touch up the car with a little air and I was on my way. The very next day my tire pressure is low again and I headed back to the dealership. The called me in less than an hour telling me they I need two rear tires. I was reluctant to buy new tires and I had my oil change about 2 months prior and was never got an indication my tire tread was ... Read More DealerRater - Oct 2, 2017
Had issue with new escalade great service all the way around will buy my next escalade there because of service with a smile Thanks Tyler and Nathan
Great service, professionalism, fast, friendly. these guys work hard and take care of their customers. Great team. I would recommend them as they are one of the best service teams for cars.
Cadillac of Bentonville is filled with polite, professional, people. The staff and management I have encountered have always been top notch. Ty is Super helpful and goes above and beyond to get everything perfect. I would not take my car anywhere else.
The Sales Team was professional and courteous. They negotiated an excellent price on a new car for me. I am very grateful to Tyler and Jeremiah. It's not often consumers describe purchasing a new vehicle as enjoyable, but my experience was extremely gratifying.
So appreciate the team at Cadillac of Bentonville!!! Quality, Quick, Hassle Free Service at every level!! Service department is top notch and sales team can help you find any car your looking for. Wouldn't go anywhere else!!!!
I have bought lots of cars from dealerships all over the country but the staff here was awesome. My salesman was terrific! Everyone should visit here before buying any car or SUV!
Waiting Room experience had lots of goodies ,TV, magizines - overall excellent experience.All service people I dealt with were competent and customer centric. Loaner was a new Cadillac-unbelievable !
We have purchased two Escalades last year. We decided to go with the ESV this year and purchased from the Bentonville dealership because of the EXCELLENT service we have received from the service department this past year! They have treated us better than we would have expected and that is rare to say of any dealership! Ty especially in the service department goes above and beyond to make sure we are satisfied customers! For that reason - we did not purchase from other dealers, even though they had interesting vehicles on their lots. When purchasing this year's vehicle we ... Read More DealerRater - Jun 18, 2017
Out of state first-time (service) customer but treated as a lifetime customer. Performed service work on my 2011 CTS V Wagon, complimentary fluff wash, and provided a very convenient waiting area. Charles and his service team were excellent.
